Terms of Sales

It is expressly agreed that only individuals of legal age with the capacity to enter into contracts may order the Products. By placing their Order, the Customer acknowledges having the full legal capacity to agree to the Terms and Conditions, place an Order, and conclude a sale.

In the absence of majority or legal capacity, only the legal representative (parent or guardian) is authorized to place the order and accept the present Terms and Conditions.

3. Products

3.1 Preliminary Product Information – Essential Characteristics

The products are manufactured in very limited series. They are the result of close collaboration between CALM and passionate artisans, possessing exceptional skills and working with high-quality materials. Each product is crafted and shaped individually, making them all unique.

Information relating to the essential characteristics of the Products (including price, method of manufacture, materials used, colours, dimensions and sizes) is available on the Site and directly from the CALM team.

However, differences may exist between the Products delivered and those shown on the Website, particularly for handcrafted Products where perfect consistency in production cannot be guaranteed. These differences, provided they do not concern the essential characteristics of the Products and do not affect their quality and/or intended use, will not justify cancellation of the order or refusal of delivery.

CALM has made every effort to ensure that the photographs of the Products displayed on the Site are as true to life as possible. However, a perfect representation of the Products on the Site cannot be guaranteed, particularly due to differences in color rendering by internet browsers and/or display devices. CALM cannot be held liable for any inaccuracies in the photographs displayed on the Site.

In any event, the CALM team is available for personalized support, whether via the email address shop@carolineandreoni.com, via the contact forms available on the Site, by telephone at the following number: +33 (0)1 43 06 33 18 or on Instagram via the following page: caroline.andreoni.

3.2 Product Availability and Offer Validity

The product offers displayed on the Site are valid while stocks last. Out of respect for the workload of our partner artisans and considering the production times of the products, no restocking is planned once they have been put on sale.

If a product has become unavailable, a message "Product sold out" is displayed.

Simply adding a product to the cart does not constitute order confirmation. The product may become unavailable between the time it is added to the cart and the time the customer confirms the order.

In the event that the unavailability of the Product is noted after validation of payment of the Order, CALM undertakes to proceed with the cancellation of the Order under the conditions provided for in article 4.4 herein.

4. Order

Ordering and purchasing Products requires the Customer to have a computer or smartphone and internet access; any connection or Site usage fees remain the sole responsibility of the Customer.

4.1 Customer account / Prior identification

To place an Order on the Site, the Customer can create a Customer Account via the "Create an account" section or place an Order without creating a Customer Account, as a guest.

Creating a Customer Account allows the Customer to:

• Provide your personal information to facilitate future purchases.

• View, modify and update your personal information,

• Please log in before placing an order.

• Track your current orders,

• View invoices for your orders.
  
  The Client is responsible for maintaining the confidentiality of their Client Account and password, as well as access restrictions to their computer, smartphone, tablet, etc. As such, the Client is responsible for all activities originating from their Client Account.

If the Customer wishes to place an Order as a guest, they will be able to follow the progress of their Order by referring to the data indicated in the Order confirmation email (article 4.2).

4.2 Order registration and validation

Product and Price offers are valid as long as they are visible on the Site, within the limits of available stock.

To place an order, the Customer must follow the following process:

• The Customer must select the desired Product and add it to the basket. At any time, the Customer can check the number of Products in their basket and obtain detailed information on each of them by clicking on "Basket". After adding an item to their basket, the Customer can continue shopping by clicking on "Continue shopping";

• Once your basket is finalized, the Customer must click on "Finalize my order";

• The Customer has the option to log in to their Customer Account, create a Customer Account if they do not already have one, or continue as a guest. In any case, the Customer must fill in the requested information on the corresponding form. They will enter, according to the instructions provided and in the fields designated for this purpose, the mandatory information for processing their Order (namely, in particular, their title, first name, last name, mobile phone number and valid email address);

• The Customer must then choose their preferred delivery method (if several delivery methods are available – this depends on the Products selected and the delivery location). Otherwise, they should accept the proposed delivery method and proceed.

• The Customer must then choose a payment method, read and accept all the Terms and Conditions, and proceed with the secure payment to place their Order. Payment of the Order implies full and complete acceptance of these Terms and Conditions by the Customer;

The order has been validated. The customer will receive an email confirming their order.

The Customer receives an order confirmation email as soon as CALM receives it. This email contains a summary of the order details (order number, products ordered, delivery address, delivery method, total order amount, etc.).

If the Customer does not receive this confirmation email, they are invited to send an email to

boutique@carolineandreoni.com

All orders constitute acceptance of the prices and descriptions of the products available for sale.

In certain cases, particularly for non-payment, incorrect address or any other problem related to the Customer Account or the Order, CALM reserves the right to block the Order until the problem is resolved.

If a Product ordered is unavailable, the Customer will be notified by email. The order for that Product will then be cancelled and refunded, if applicable, in accordance with the terms of Article 4.4 herein, while the remainder of the Order will remain valid and binding, if applicable.

For any questions regarding the tracking of an Order, the Customer is invited to contact CALM by email at shop@carolineandreoni.com, or by telephone at +33 (0)1 43 06 33 18. In order to facilitate the processing of requests, CALM invites the Customer to include the references indicated in the confirmation email (and in particular, the Order number) in all correspondence related to the Order.

4.3 Order Shipment

Once the order is prepared, CALM sends an email to the customer, at the email address provided during the ordering process, to inform them that their items have been shipped. The customer can then track the delivery status of their order using the tracking information contained in the email.

In the case of a multiple order (containing several products), it is possible that the items may be shipped via several packages, given that different delivery times are expected, or that the transport of the items requires the intervention of separate carriers.

If the Customer does not receive any email (neither confirmation nor shipment of the Order), the Customer is invited to contact CALM for more information.

4.4 Order Cancellation

CALM may be forced to cancel the Customer's Order for a legitimate reason, such as:

• When the Customer has placed an Order and the Product is subsequently unavailable (due to the simultaneous registration of several Orders, an error, or the deterioration of a Product in stock), CALM will inform the Customer as soon as possible and will proceed with a full refund of the price paid by the Customer. In this case, the refund will be made as soon as possible and at the latest within fifteen (15) days following payment of the sum paid by the Customer.

• When a technical error occurs during the payment of the Order by the Customer;

• When a clear error has crept into the Product description sheet (for example, when there is an error on the essential characteristics of the Product, or when a clearly derisory and/or erroneous price is displayed);

• When CALM detects fraudulent or abusive use of the Customer Account or Orders linked to it;

When CALM reasonably believes that the Client has breached these Terms and Conditions, CALM shall not be held liable for any reason whatsoever in this regard.

In the event of cancellation of the Order, CALM will work with the Client to try to find a solution to the problem encountered.

5. Price and payment

5.1 Price

Product prices are indicated in Euros inclusive of all taxes (VAT). They are contractual.

The prices are applicable at the time of Order validation by the Customer and do not include the contribution to transport costs, which is charged in addition and indicated on the "Summary" page of the basket before the final validation of the Order.

The delivery charges will be specified before the order is confirmed. These charges depend on the physical characteristics of the product ordered and the delivery method chosen by the customer, if applicable.

Prices inclusive of all taxes include VAT (Value Added Tax) for products delivered in France. Products subject to VAT are subject to French VAT. Any change in the legal rates of French VAT will be reflected in the price of the Products displayed on the Site, on the date stipulated by the relevant implementing decree.

CALM reserves the right to modify its sales prices at any time, it being specified that the price accepted by the Customer when validating their Order is firm and final.

5.2 Payment

All prices shown include VAT.

The total amount of an Order consists of the price of the Products and the delivery charges.

The following payment methods are available to the Customer: VISA, CB, and MASTERCARD. If payment is declined by the authorization center or the Customer's bank, the Order cannot be finalized.

After confirmation of payment by the payment provider, the Client's bank account will be debited with the total amount of the Order.

6. Delivery and Reception of Orders

6.1 Address

Orders can be delivered within metropolitan France only.

Orders are delivered to the Customer at the address they provided as the delivery address when placing the order. This may be their home, residence, the address of a third-party beneficiary (Recipient), or a collection point.

The Customer is solely responsible for any failure to deliver due to an error or lack of information regarding the delivery address when placing the Order.

6.2 Reception

CALM may offer the Customer, at the time of placing the Order, different delivery methods depending in particular on the size of the package, and the delivery address.

I. For small/medium products

Products can be delivered to your home or to a collection point.

ii. For Generous Products

The Products will be delivered directly to the Customer's home.

Home deliveries are made anywhere in mainland France, including upper floors. However, deliveries above the 3rd floor depend on elevator access. If there is no elevator, or if it is unsuitable for transporting the Products (due to its dimensions or maximum weight capacity), delivery can only be made via the stairwell (subject to its dimensions) up to the 3rd floor. Beyond this floor, or if delivery to the upper floor is impossible, delivery to the floor by CALM's carrier will require a separate quote.

Therefore, prior to placing the Order, it is the Client's responsibility to verify that the Products can be physically transported to their floor or inside the delivery location, in particular by taking into consideration the size and volume of the doors, the stairwell or the elevator, as well as the ceiling height, with regard to the physical specifications of the Products in terms of size, volume and weight.

Consequently, if there are one or more constraints related to the premises or access at the delivery location, and in particular the absence of an elevator beyond the 3rd floor or unsuitable door dimensions, the Client must contact CALM to inform them prior to delivery. CALM will then prepare a quote taking these constraints into account. If the quote is accepted, the costs are the sole responsibility of the Client and must be paid no later than upon delivery.

CALM shall not be held liable under any circumstances for the inability to deliver Products to the floor or inside the delivery location, due to a lack of information regarding the need for specific delivery methods. In such cases, the Customer will then have the option to:

• To ask the carrier to collect the Product in accordance with their right of withdrawal;

• To accept the delivery, which will only be made in front of his home or at the foot of his building.

For deliveries made by the carrier to the islands of mainland France (excluding Corsica), these take place at the dock on the mainland, at the ferry terminal. The costs of transporting the goods between the ferry terminal and the customer's address are the responsibility of the customer (at their own expense and risk). For the islands of Oléron and Ré, deliveries are made to the delivery address provided by the customer.

Upon delivery, a delivery note must be signed (manually or electronically) by the Customer or Recipient, upon presentation of their identity card. This will serve as proof of delivery by CALM and of receipt of the Order by the Customer or Recipient. The Products are then under the Customer's supervision and sole responsibility.

When an order cannot be delivered due to the absence of the customer or recipient, the customer receives a delivery notice by email, informing them of how to collect the order. If the order is not collected after receiving the delivery notice, under the conditions specified therein, the order is returned to CALM, and the customer is informed that they can request reshipment at their own expense. If the customer does not take any action in this regard within 15 days, CALM will consider the customer to have cancelled the order and will issue a refund via the original payment method.

6.3 Verification

The Products are delivered accompanied by their corresponding delivery note.

The Customer is required to check the apparent condition of the package and the Products upon receipt.

It is the customer's responsibility to raise any reservations or complaints they deem necessary, or even to refuse the package if it is clearly damaged, defective, or incomplete, specifying the reason on the delivery note, a copy of which is provided to them. If applicable, the customer is asked to take photos of the delivered products, which CALM reserves the right to request from the customer to facilitate the processing of their claim.

In all cases, the provisions reflecting Article 8 on legal guarantees will apply. Thus, a non-conforming Product may initially only be repaired or replaced (subject to availability). If the new Product received is unsuitable, the Customer may, where applicable, exercise their right of withdrawal within the remaining period, in accordance with the provisions of Article 7 herein.

If the Customer has signed the delivery note without reservation but nevertheless discovers, upon opening the package, that the ordered Products are missing or damaged, the Customer must immediately, and at the latest within 48 hours of receipt, notify CALM by telephone, email, or via the "Contact" section of the Website. At this time, CALM may request any information relating to the identity of the Customer or the Recipient in order to receive the goods and carry out any necessary verification.

For the claim to be valid against the carrier, the Customer must notify CALM within 48 hours of receiving it by telephone, email or via the "Contact" section of the Site.

6.4 Delays and delays

Delivery times vary depending on the products concerned. They are indicated to the Customer in the product description sheet.

CALM undertakes to make its best efforts to ensure that this deadline is met. However, CALM cannot be held liable for any failure to meet this deadline due to reasons beyond its control (including, but not limited to, customs controls, etc.) or due to force majeure. In such a case, CALM will contact the Client as soon as possible and will use its best reasonable efforts to minimize the consequences of the delay.

In the event of non-delivery within 30 (thirty) days of the initially scheduled delivery date, the Customer may contact CALM to cancel the Order and obtain a refund of the sums paid by the Customer. Also:

• When the Order has not yet been shipped when CALM receives the Customer's Order cancellation request, delivery is blocked and the Customer is refunded to their bank account within 14 (fourteen) working days following receipt of the cancellation request.

• When an order has already been shipped upon receipt of a cancellation request from the customer by CALM, the customer must refuse the delivered package. CALM will then refund the order to the customer's bank account within 14 (fourteen) business days of receiving the returned package. Return shipping costs will be borne by CALM.

7. Right of withdrawal and returns policy

7.1 Statutory withdrawal period

In accordance with the provisions of Articles L.221-18 et seq. of the Consumer Code, the Customer has a withdrawal period of fourteen (14) days from the receipt or collection of the Products to exercise his legal right of withdrawal and thus notify CALM of his intention to return the said Products.

If applicable, the Customer will be entitled to a refund of the price of the returned Products (delivery costs cannot be refunded).

The return will be at the Customer's expense and risk, except in the case of non-conformity of the delivered products with the Order (in which case, the shipping and return costs will be borne by the Customer).

CALM). Returns are made easy with a prepaid Return Label. The cost of this Return Label, corresponding to the return shipping fees, will be deducted from your refund.

The refund will be made using the same payment method as the one used by the Customer for the initial transaction, unless otherwise specified by the Customer.

The refund will be issued as soon as possible and no later than fourteen (14) days following the effective exercise of the right of withdrawal by the Customer. This period may, however, be extended by CALM until CALM receives the Products returned by the Customer to the address indicated on the Return Form, or until CALM receives proof of shipment of the Products from the Customer. When the fourteen (14) day period expires on a Saturday, Sunday, or public holiday, it is extended until the next business day.

7.2 Procedures for exercising the right of withdrawal

The Customer may exercise their right of withdrawal according to the following terms:

•  Step 1 :

The Customer must contact CALM within four (14) days of receiving the Products. In this case, the Customer may in particular use the withdrawal form in appendix 1 of these Terms and Conditions and send it to the following address: CAROLINE ANDREONI, 28 rue Frémicourt – 75015 Paris or by email to the following address: shop@carolineandreoni.com .

• Step 2 :

Upon receiving a request to exercise the right of withdrawal, CALM will review the Customer's request. CALM may ask the Customer to send photos of the Product they wish to return. If the request meets the conditions for exercising the right of withdrawal, CALM will send the Customer a prepaid Return Label.

• Step 3 :

Once the return request has been validated by CALM, the Customer must return the Products concerned within a maximum period of fourteen (14) days to CALM, via the prepaid Return Form which was communicated to him by CALM.

The Customer may also choose to return the Products by other means, always at their own expense and risk. If applicable, the return address for the Products is as follows: CAROLINE ANDREONI, 28 rue Frémicourt – 75015 Paris

If the specified deadlines are not met, CALM will not be able to reimburse the Client.

Products must be returned in their original, undamaged packaging, along with all accessories and documentation (including assembly instructions, user manual, certificate of authenticity, etc.), in perfect condition for resale, and clearly marked with the order number to which the products relate. Products must be returned in suitable packaging that does not allow for product identification (postal box, bubble envelope, kraft paper, etc.).

The right of withdrawal cannot be exercised if the Products have been, even partially, washed, soiled, damaged, or used. Similarly, any damaged, incomplete, or missing Product, or any Product whose original packaging has been damaged, will not be refunded or exchanged and will be returned to the Customer at their expense.

CALM recommends that the Customer return their Products with additional insurance guaranteeing compensation for the Products up to their actual market value in the event of theft or loss of the package(s).

The Products must also be accompanied by the Order number, which can be found either on the prepaid Return Form submitted with the Products by the Customer, or on any other document. The Customer is advised that using the Return Form facilitates the processing of the return by CALM. The Customer is therefore encouraged to use this Return Form.

• Step 4 :
  After being examined and validated, the Products will be refunded by CALM under the following conditions

described in article 7.1 following receipt of the Products.

8. Guarantees

8.1 Reminder of legal guarantees

- Guarantee of conformity
In accordance with Article L. 217-4 of the Consumer Code:

" The seller delivers goods that conform to the contract and is liable for any defects in conformity existing at the time of delivery."

He is also liable for any lack of conformity resulting from the packaging, assembly instructions, or installation when the latter was his responsibility under the contract or was carried out under his supervision .

In accordance with Article L. 217-5 of the Consumer Code:

" The property conforms to the contract:"

1° If it is suitable for the purpose usually expected of similar goods and, where applicable:

- if it corresponds to the description given by the seller and possesses the qualities that the latter presented to the buyer in the form of a sample or model;

- if it possesses the qualities that a buyer can legitimately expect, having regard to the public statements made by the seller, the producer or their representative, particularly in advertising or labelling;

2° Or if it possesses the characteristics defined by mutual agreement between the parties or is suitable for any special purpose sought by the buyer, which has been brought to the seller's attention and accepted by the latter .

In accordance with Article L. 217-12 of the Consumer Code:
" The action resulting from a lack of conformity is time-barred two years from the date of delivery of the goods ."

- Warranty against hidden defects in accordance with Article 1641 of the Civil Code:

" The seller is bound by a warranty against hidden defects in the thing sold which render it unfit for its intended use, or which diminish that use to such an extent that the buyer would not have acquired it, or would have given only a lower price, if he had known of them. "

In accordance with Article 1648 of the Civil Code:

" The action resulting from latent defects must be brought by the buyer within two years of the discovery of the defect. In the case provided for in Article 1642-1, the action must be brought, under penalty of forfeiture, within one year of the date on which the seller can be released from liability for apparent defects or lack of conformity. "

8.2 Implementation of guarantees by CALM

Products sold by CALM benefit from the legal guarantee of conformity and the guarantee against hidden defects, allowing the Customer to return defective or non-conforming Products to CALM free of charge.

Therefore, the Customer must ensure that the Products delivered correspond to their Order. If this is not the case, they can inform CALM as soon as possible by email to the following address: shop@carolineandreoni.com or by mail to the following address: CAROLINE ANDREONI LA ​​MAISON, 142 rue de Rivoli – 75001 Paris.

If necessary, the Customer must return the Products to CALM, in their original packaging, complete and new, accompanied by all accessories and documents provided.

If the non-conformity is confirmed, CALM will refund the price, VAT, delivery charges, and return shipping costs (upon presentation of supporting documents) within 14 (fourteen) business days of receiving the returned Products. The refund will be issued via the same payment method used by the Customer for the initial transaction, unless otherwise specified by the Customer.

8.3 Exclusion of warranties

Products modified, repaired, integrated, or added to by the Customer are excluded from the warranty. The warranty does not cover visible defects. The warranty does not cover returned Products damaged during transport or due to misuse.

9. Intellectual Property

The Site and each of its constituent elements, in whole or in part (its structure, trademarks, graphics, texts, information, videos, photographs, sounds, images, visuals, illustrations, graphic elements, etc.) are subject to French and international legislation, in particular that relating to intellectual property law, including copyright.

These elements are and remain the exclusive property of CAROLINE ANDREONI and/or her partners, holders of the intellectual property rights and related rights, which the User instantly acknowledges.

In particular, the trademark "CAROLINE ANDREONI" is registered with the INPI. All other trademarks mentioned are the property of their respective owners.

No User of the Site may claim or assert any right to all or part of these elements.

Furthermore, the use of all or part of these elements without the express, prior and written authorization of CAROLINE ANDREONI and/or her partners is strictly prohibited under penalty of criminal and civil prosecution, subject to the exceptions provided for by law and regulations in force.

10. Retention of title – transfer of risk

CALM retains full ownership of the Products sold until full payment of the entire price, VAT and delivery charges has been received.

The risks of loss and damage to the Products ordered are transferred to the Customer at the time they are handed over to him upon delivery.

11. Insurance

CALM confirms that it has taken out transport insurance for the delivery of the Products, in effect on the day of the Customer's Order, with the companies [to be completed] and its own insurer.

12. Responsibility

The Client agrees to provide CALM with complete, accurate, and up-to-date information. CALM shall under no circumstances be held liable in the event of:

• Due to a defect in the Client's payment methods;

• False information or errors in the Client's contact details;

• From use of the Products not in accordance with the recommendations (maintenance, use, storage, cleaning, etc.);

• From any damage resulting from the fault or negligence of the Client;

• Any damage resulting from an insurmountable event related to force majeure;

• From any damage resulting from a third party not included herein;

• Any damage resulting from a fault or impossibility of delivery by the carrier, in accordance with the stipulations of article 6.2 of the General Terms and Conditions.

  CALM, in all stages of the online sales process, is only bound by an obligation of means. It cannot be held liable for technical or material errors, or for any direct or indirect damage such as, in particular, data loss, intrusion, service interruption, other unintentional problems or force majeure resulting from the use of the Internet or the Site.

  CAROLINE ANDREONI cannot be held liable in any way whatsoever in the event of:

• Inaccessibility or interruption of the Site, in whole or in part, due to an update or ongoing maintenance operations, or for any other reason whatsoever,

• Occurrence of bugs,

• Malfunction or damage to the User's information systems,

• Financial consequences and/or damages resulting from consultation of the Site that does not comply with these terms,

• Indirect or unforeseeable damages incurred while browsing the Site,

• Damages resulting from malicious and fraudulent intrusion by a third party that led toa modification of the information made available on the Site,

• Damages, whether direct or indirect, whatever their causes, origins, nature or consequences, resulting from anyone's access to the Site or the inability to access it, as well as the use of the Site and/or reliance on any information originating directly or indirectly from it,

• More broadly, all consequences related to a breach by the User of these terms or related to a violation of the rights of CAROLINE ANDREONI.

  The Client acknowledges having verified that the computer configuration he uses to access the Site is free of viruses and is in perfect working order.

  Furthermore, CALM cannot be held responsible for the delay, loss or misdelivery of an email, nor for its sending or not to an incorrect email address.

  The Client acknowledges that CALM has fulfilled all of its advisory and information obligations regarding the essential characteristics and operating procedures of the Site.

The Site may include links to other websites or other Internet resources. Since CALM cannot control these external sites and resources, CALM cannot be held responsible for their availability, and accepts no liability for the content, advertising, products, services, or any other material available on or from these external sites or resources.

Furthermore, CALM cannot be held liable for any damages or losses, whether actual or alleged, arising from or related to access to, use of, or reliance on any content, goods, or services available on these external sites or sources.

Finally, given the global nature of the Internet, the User agrees to comply with all public order regulations concerning internet user behavior applicable in the country where they use the Site. The User acknowledges and accepts the risks inherent in using the Internet.

CALM cannot be held liable for the direct or indirect consequences of an order cancellation or delivery delay that is not attributable to it, particularly in the event of disruptions to postal or transport services, and more generally for any event beyond its control or force majeure. In any event, CALM's liability is limited to the reimbursement of sums paid for the purchase of the goods and related delivery costs, without prejudice to its rights and remedies.

13. Force majeure

CALM cannot be held responsible if the non-delivery or delay in delivery of the Order results from a case of force majeure, as defined in Article 1218 of the Civil Code, including cases of health crisis, epidemic, fire or flood.

If necessary, CALM must inform the Client of its inability to perform its service and justify it, within 3 (three) working days from the survival of the event.

The performance of the obligation is suspended for the entire duration of the force majeure event if it is temporary. If the impediment lasts more than 60 (sixty) working days or is permanent, the Order is automatically cancelled and the Customer is refunded as soon as possible to their bank account.

14. Personal Data and Cookies

In connection with the use of the Site and the purchase of Products, CALM collects and processes the Client's personal data.

It has also installed Cookies on the Site allowing, in particular, to facilitate navigation and to measure its audience.

For more information, the Customer is invited to read the Personal Data Policy attached to these Terms and Conditions, the Personal Data Policy accessible in the footer of the Site and the Cookie Policy accessible in the footer of the Site.

15. Miscellaneous stipulations

The relationship between CALM and the Client relating to the subject matter of these General Terms and Conditions set out in Article 2 above is governed exclusively by these General Terms and Conditions.

Any waiver, regardless of its duration, of the right to invoke the existence or total or partial breach of any of the clauses of the General Terms and Conditions shall not constitute a modification or deletion of said clause or a waiver of the right to invoke prior, concurrent or subsequent breaches of the same or other clauses.

The possible cancellation of one or more clauses of the General Terms and Conditions shall not affect its other stipulations which shall continue to produce their full and complete effect as long as the general economy of the General Terms and Conditions can be safeguarded.

16. Customer Service - Complaints

In case of any question or complaint relating to the Site or the Products, the Customer can contact CALM Customer Service by email at the following address: shop@carolineandreoni.com .

17. Disputes and applicable law

The General Terms and Conditions are governed by French law and fall under the exclusive jurisdiction of the competent French courts, subject to any applicable mandatory provisions.

In the event of any complaint, the Customer must contact CALM in order to try to find an amicable solution to the dispute, by email to the following address: shop@carolineandreoni.com, or by mail to the following address: CAROLINE ANDREONI SASU, 142 rue de Rivoli – 75001 Paris.

When the Client is a consumer and a complaint cannot be resolved amicably with CALM, they may submit the dispute to a consumer mediator. Consumer mediation is available to anyone who has a dispute with a professional who has sold them a product or provided a service. Mediation is an amicable dispute resolution method, free for the consumer and confidential. The procedures for contacting the mediator are explained on the following website: https://www.economie.gouv.fr/dgccrf/Publications/Vie-pratique/Fiches-pratiques/mediation-de-la-consommation;

He can also try to resolve the dispute amicably via the online dispute resolution platform implemented by the European Commission and accessible on the following website: https://ec.europa.eu/ .

Last updated: May 6, 2022

APPENDIX 1 – Model form for exercising the right of withdrawal

To the attention of CAROLINE ANDREONI LA ​​​​MAISON - Customer service - CAROLINE ANDREONI SASU, 142 rue de Rivoli – 75001 Paris

Email: shop@carolineandreoni.com
I hereby notify you of my withdrawal from the contract for the sale of the property described below:

Nature of the Product(s): [ ............................................................... ]
Ordered on [ ................................................................. ] received on [ ..................................... ] Order Number: [ ............................................................... ]
Client Name(s): [ .................................................................................. ]
Client(s) address: [ .............................................................................................. ]
Signature of the Client(s) ( only if this form is submitted on paper )

Place : [
Date : ]